How long does it take to complete my order?
At Henrik we aim to get your order to you as soon as possible. It usually takes 3 to 7 days, this will vary based on the time of year. We aim to update our socials for any increased wait times on orders. Please also take into account shipping times which can be found here
Do I need an account to order from Henrik?
No you do not need an account to order from our site. We aim to introduce accounts to increase your shopping experience with Henrik in the future.
I am not sure what type or how many images I should upload.
So we can best fulfill your order, We recommend uploading an image file which clearly shows your face, and features that you would like to include in your order. We recommend one image per Henrik, however, you can upload up to 8 images. You can provide optional drawing notes along with each uploaded image.
What Drawing Notes are Important?
Do you ship to my country?
Yes, Henrik ships Worldwide!
What if I am not 100% happy with my custom order?
We do not accept returns on our custom orders but instead offer revisions for orders you are not 100% happy with. Further information for refunds can be found here
What if I have a large order? (business, sports teams, events)
For large orders please contact us through our business enquiries found here. Business FAQ's can also be found here.